Terms of Service
Welcome to Raindrop Media, LLC (“Company”, “we”, “our”, “us”). By hiring our services, you (“Client”) agree to be bound by the following Terms of Service (“Terms”). These Terms govern all agreements between Raindrop Media, LLC and its Clients.
1. Introduction
By engaging with Raindrop Media, LLC, you agree to these Terms, which govern the use of our services and website. If you do not agree to these Terms, please do not proceed with any services from us.
2. Scope of services
Raindrop Media, LLC provides video production, photography, aerial and drone media, and related creative services for commercial clients, including but not limited to real estate, brand and corporate, hospitality, automotive, retail, medical, dental and professional-services clients, as outlined in the agreed-upon package or scope of work. It is the Client’s responsibility to communicate their requirements and expectations clearly to us to ensure that the services provided align with their needs. Any additional services or changes to the scope of work must be fully communicated and agreed upon before the service is provided.
3. Creative judgment and no revisions policy
By hiring Raindrop Media, LLC, you acknowledge that you are engaging us for our creative abilities, expertise, and judgment. We strive to deliver high-quality media content that aligns with the vision discussed during the initial consultation.
No Revisions Policy: Revisions to the deliverables are not allowed unless they fall under the specific exceptions outlined in Section 4. It is the Client’s responsibility to communicate all preferences, specifications, and expectations clearly before the editing process begins. Any changes requested after the initial consultation and commencement of editing will not be entertained.
Client Responsibility: The Client agrees to provide clear and concise direction before the editing process. Raindrop Media, LLC will not be held responsible for any dissatisfaction resulting from a lack of communication or vague instructions.
4. Exceptions to the no revisions policy
Revisions will only be considered under the following circumstances:
Technical Errors: If there is a technical error or fault in the deliverable that deviates from the agreed specifications, the Client may request a correction.
Compliance with Legal or Regulatory Requirements: If the deliverable does not comply with legal or regulatory standards relevant to the Client's industry, the Client may request necessary adjustments.
All revision requests under these exceptions must be made within five (5) business days of receiving the deliverables.
5. Compensation
Payment Upon Delivery: The Client is required to make full payment upon receiving the final media files. Delivery of the media files will be withheld until the payment is received.
Late Fees: If payment is not received within 15 days of the invoice date, a late fee of 5% per month will be applied to the outstanding balance. Raindrop Media, LLC reserves the right to withhold the final deliverables until full payment is received.
6. Delivery
Photos & 3D Tours: Final edited photos will be delivered to the Client within 24 hours after the completion of the photography session.
Videos and Floorplans: The Client can expect to receive the final video and floorplan files within 3 to 5 business days after the respective session.
7. Intellectual property and licensing
Client Ownership: Upon full payment, the Client retains full ownership of the final deliverables. Raindrop Media, LLC retains the right to use these deliverables for promotional purposes, including but not limited to, portfolio displays, social media, and advertising.
Client Warranties and Releases: The Client represents and warrants that it has obtained, and will provide to Raindrop Media, LLC upon request, all written consents, releases and permissions necessary for the services and for the promotional use described above, including (a) likeness and publicity releases from every identifiable individual appearing in the deliverables, (b) permission from the owner or lawful occupant of any property, premises or location filmed or photographed, and (c) any licence required for third-party trademarks, artwork, music or other intellectual property visible or audible in the deliverables. The Client's indemnification obligation in Section 11 applies to any breach of this Section.
Rights to Raw Footage: Raindrop Media, LLC retains ownership of all raw footage, images, and unedited content. The raw materials are not included in the deliverables unless explicitly agreed upon in writing.
Intellectual Property Rights: All photographs and media created by Raindrop Media, LLC remain the property of Raindrop Media, LLC and may only be used for their intended purpose. Reproduction, modification, or distribution of any of the photographs or media without the express written or verbal consent of Raindrop Media, LLC is strictly prohibited.
8. Use of website content
All content found on our website (raindropmedia.co) is the property of Raindrop Media, LLC. You may not download, copy, reproduce, or use any content from our website without our express written permission. Unauthorized use of our content will result in legal action.
9. No call/no show policy
In the event of a no call, no show by the Client, where an appointment or service has been scheduled, the Client will be held responsible for full payment. Failure to provide prior notice or communicate any changes to a scheduled appointment, resulting in a no call, no show, will incur the Client's obligation to pay the full amount for the missed appointment or service.
Cancellation Policy: We kindly request our Clients to provide at least 24 hours notice of any changes or cancellations to scheduled appointments to avoid unnecessary charges or inconveniences. Cancellations within 24 hours of a scheduled shoot are subject to a $250 charge.
10. Confidentiality
Both parties agree to keep confidential any information that is designated as confidential, including but not limited to trade secrets, proprietary information, and any other confidential business information. This confidentiality obligation shall continue indefinitely unless otherwise agreed upon in writing.
11. Liability and indemnification
Limitation of Liability: Raindrop Media, LLC will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with our services, even if we have been advised of the possibility of such damages.
Indemnification: The Client agrees to indemnify and hold harmless Raindrop Media, LLC, its employees, agents, and representatives from any claims, damages, losses, or expenses, including attorneys' fees, arising out of or in connection with the services provided.
12. Force majeure
Raindrop Media, LLC shall not be liable for any delay or failure to perform due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, strikes, or other labor disturbances.
13. Governing law
These Terms shall be governed and construed in accordance with the laws of the State of Illinois, USA, without regard to its conflict of law provisions. Subject to the arbitration provision in Section 14, any dispute not resolved by arbitration shall be brought exclusively in the state or federal courts located in Cook County, Illinois, and each party consents to the personal jurisdiction and venue of those courts.
14. Dispute resolution, arbitration, and class action waiver
Please read this Section carefully. It affects your legal rights, including your right to file a lawsuit in court and to participate in a class action.
Informal Resolution First: Before commencing any arbitration or legal proceeding, the party raising the dispute agrees to send a written notice describing the dispute and the relief sought to the other party at the contact address in Section 19, and the parties agree to attempt in good faith to resolve the dispute for thirty (30) days after that notice.
Binding Arbitration: If the dispute is not resolved within that period, any dispute, claim or controversy arising out of or relating to these Terms or the services, including their formation, interpretation, breach, termination, enforceability or validity, shall be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, with the seat of arbitration in Cook County, Illinois. Judgment on the award may be entered in any court of competent jurisdiction.
Exceptions: Either party may (a) bring an individual claim in small claims court if it qualifies, and (b) seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information, without waiving this Section.
Class Action Waiver: To the fullest extent permitted by law, all claims must be brought in the parties’ individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, coordinated, or representative proceeding. The arbitrator may not consolidate the claims of more than one party and may not preside over any form of representative or class proceeding.
Jury Trial Waiver: To the extent any dispute proceeds in court rather than arbitration, each party knowingly and voluntarily waives any right to a trial by jury.
If the Class Action Waiver Is Unenforceable: If the class action waiver above is found to be unenforceable as to a particular claim or request for relief, that claim or request shall be severed from arbitration and heard in a court of competent jurisdiction in Cook County, Illinois, while all remaining claims shall proceed in arbitration.
Your Right to Opt Out: You may opt out of this Section 14 by sending written notice to Info@Raindropmedia.co with the subject line “Arbitration Opt-Out” within thirty (30) days of the date you first agree to these Terms. Opting out will not affect any other provision of these Terms, and will not affect your relationship with Raindrop Media, LLC in any other way.
15. Changes to terms
Raindrop Media, LLC may update or modify these Terms from time to time. We will provide notice of any material change by posting the updated Terms on our website with a revised effective date and, where we hold an email address for you, by sending notice to that address. Material changes take effect fourteen (14) days after that notice.
Changes Apply Going Forward Only: Any change applies only to services booked or performed after the change takes effect. The version of these Terms in effect on the date a given project is booked continues to govern that project. If you do not agree to a change, your remedy is to decline further services; the change will not be applied retroactively to work already booked or delivered.
16. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified and interpreted to accomplish its objectives to the greatest extent possible under applicable law, or if it cannot be so modified, severed from these Terms. In either case, the remaining provisions shall continue in full force and effect. The invalidity of any provision in one jurisdiction shall not affect its validity in any other jurisdiction.
Survival: Sections 7 (Intellectual property and licensing), 10 (Confidentiality), 11 (Liability and indemnification), 13 (Governing law), 14 (Dispute resolution), 16 (Severability) and 17 (Entire agreement) survive the completion, expiration or termination of any engagement.
17. Entire agreement
These Terms, together with the written package, quote, invoice or scope of work agreed between the parties for a given project, constitute the entire agreement between the Client and Raindrop Media, LLC regarding that project, and supersede all prior or contemporaneous proposals, quotes, discussions, representations and understandings, whether written or oral. No representation, promise or statement not set out in writing in these Terms or the agreed scope of work has been relied upon by either party.
Amendments and Waiver: Except as provided in Section 15, no amendment to these Terms is effective unless in writing and agreed by both parties. A failure or delay in exercising any right under these Terms does not waive that right, and a single or partial exercise does not preclude any further exercise.
Order of Precedence: If a written scope of work signed by both parties conflicts with these Terms, the signed scope of work controls as to that conflict for that project only.
18. Acknowledgment
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, including the arbitration provision and class action waiver in Section 14.
19. Contact information
For any questions, concerns, or feedback, please contact us at:
Email: Info@Raindropmedia.co
Phone: 847-652-3267
Website: www.raindropmedia.co
Raindrop Media, LLC
524 Kedzie St
Evanston, Illinois, 60202
United States of America
Effective: 8/24/2026 · Previous version effective 8/16/2024